Information here
FAQs
Here you will find answers to most of your questions.
1 o'clock
The anela emergency watch is a high-quality and elegant wristwatch – enhanced with practical emergency and health functions.
Reliable technology and easy to use. Ideal for the needs of elderly people.
No. The watch is specially designed for the needs of older people.
It is easy to use, has legible screens, and its range of functions is reduced to the essentials.
No. The anela emergency watch works entirely without Wi-Fi. Communication takes place exclusively via the mobile network.
The battery life of the emergency watch is approximately 1 to 3 days, depending on usage.
However, the actual battery life may vary. It depends on factors such as the strength of the mobile network, personal usage habits, and whether additional health functions like pulse measurement or oxygen saturation are activated.
We recommend regularly charging the watch – ideally daily or overnight.
The watch is splash-proof.
This means that wearing the watch while washing your hands or showering is generally possible.
Bathing and swimming are not recommended.
Switch off your emergency watch and remove it from your wrist. It is best to use a soft, lint-free microfibre cloth to wipe the surface of the smartwatch.
If necessary, lightly dampen the cloth with water or a mild soap solution.
2. Personal settings
In the customer account, you or your relatives can store the desired emergency contacts.
With the help of additional settings and functions, you can personalize your watch exactly to your preferences.
Setting up your watch with your personal details, such as your emergency contacts, can only be done here on the website in your personal customer account.
The emergency watch is fully configured "over-the-air" with your personal data via the GSM mobile network, all by itself.
Here, you can save up to 6 emergency contacts on your watch. The first 3 emergency contacts are mandatory.
Additionally, 4 more contacts can be stored on the watch. These contacts will not be contacted in an emergency.
Our approach prioritizes "Friends & Family". Ideally, choose trusted individuals from your personal circle who might also be able to quickly be on-site. Caregivers can also be useful.
As a last emergency contact, we recommend providing European Emergency Number 112. It is always available and free of charge.
Yes, anytime and as often as you like. You can change your individual information regarding your emergency contacts at any time in your online customer account.
Immediately after entering and saving it in your account, your watch will be updated via the mobile network "over-the-air" within a few minutes.
3. SIM & Plan
Your anela emergency watch comes with an integrated SIM & anela Premium Care Package. This is an optimized mobile plan with maximum protection.
The anela Premium Care Package always uses the best available 4G mobile network, regardless of the provider.
This ensures you receive the best possible protection with the anela Premium Care Package.
Yes. The watch's entire communication runs over the mobile network. This includes voice telephony, SMS, and mobile data.
No. Your anela emergency watch comes ready to use with an integrated SIM card & Premium-Care package.
The emergency watch can only be used in conjunction with our anela Premium-Care package & tariff.
In an emergency, you can easily make calls directly from the watch. This works both ways.
Additionally, you can set up to four contacts that you can call directly from the watch.
However, the emergency watch is not intended as a replacement for your smartphone.
The emergency watch can be used only in conjunction with our anela Premium-Care Package.
This includes: mobile phone tariff, system connectivity, call handling technology, online customer account and support.
Our mobile phone service is an optimized tariff with intelligent network selection.
It is a mobile phone plan specifically optimized for emergency call watches with intelligent network selection.
The emergency call watch automatically connects to the strongest 4G network throughout Europe – regardless of the provider.
Our mobile solution is provided by a specialized telecommunications and IoT company based in Sweden.
Therefore, our phone numbers have the country code +46 for Sweden.
Our mobile solution is valid throughout the entire EU (27 countries) + Switzerland, Liechtenstein, United Kingdom, Norway and Iceland.
Yes, your watch comes with its own personal phone number.
As our mobile solution is provided by a telecommunications and IoT company based in Sweden, our phone numbers have the country code +46.
4. Functions
Your watch has various functions. Each function is displayed on its own screen. By pressing the button, you can cycle through the individual screens one after another. Certain basic functions, such as the sensitivity of the fall sensor, can be individually set in your customer account.
Depending on how much information is desired for the watch wearer, you can activate additional health functions in your customer account, such as heart rate measurement or a pedometer. For each activated additional function, another screen appears on the watch.
This way, you can control the desired amount of information yourself.
With the help of an integrated sensor and an intelligent algorithm, the emergency watch can detect falls. The basic logic of the algorithm is based on three phases: acceleration, impact, and rest phase.
However, very rapid arm movements, for example, can also lead to false alarms. In such cases, an all-clear signal can be sent within 30 seconds.
False alarms can always occur.
That's why you have 30 seconds to cancel the emergency call. Simply briefly press the button.
Additionally, you can set the fall sensor's sensitivity in your customer account.
The fall sensor can even be completely deactivated, although this is not recommended.
Yes. In your customer account, you can adjust the desired sensitivity of the fall detection.
You can choose between:
- Low (factory settings)
- Medium
- High
To prevent too many false alarms, we recommend choosing a low sensitivity.
Yes. The automatic fall detection is a core function of our watch. With our standard settings, automatic fall detection is activated.
In your customer account, you have the option to deactivate automatic fall detection.
This means that emergency calls will no longer be made automatically in case of a fall.
This setting is not recommended!
Yes, the emergency watch is equipped with GPS technology.
However, the GPS location data is only transmitted when the wearer of the watch triggers an emergency call.
In order to best protect the privacy of the watch wearer, we do not permanently monitor location using GPS data.
The location data of the watch wearer is only transmitted in an emergency, and only to the person who receives the emergency call.
This person receives an SMS with a link to Google Maps and the exact location data of the watch wearer.
This enables relatives or emergency services to provide quick on-site assistance.
5. Health Features (Optional)
The emergency watch is equipped with additional sensors & health functions. These functions are deactivated by default.
You can activate these additional functions for the watch in your customer account. For each activated function, a separate, additional screen will be displayed on your emergency watch.
On an additional screen, the steps per day and calories burned are displayed.
You can activate these additional functions in your customer account.
On an additional screen, the number of heartbeats per minute is displayed.
You can activate these additional functions in your customer account.
The display of blood oxygen saturation is activated on an additional screen.
You can activate these additional functions in your customer account.
The body temperature display in degrees Celsius is activated on an additional screen.
You can activate these additional functions in your customer account.
6. Repairs & Warranty
Should your watch ever not function perfectly, we will provide you with straightforward support.
Please contact us via our Help Center.
We will take care of your request as soon as possible.
Our products come with the statutory warranty period of 2 years from receipt of the goods according to §§ 434 et seq. of the German Civil Code (BGB).
If a material or manufacturing defect occurs within this period, you have a right to the statutory warranty claims (subsequent performance, reduction, withdrawal, or compensation within the framework of the statutory requirements).
Please note: In the first 12 months after delivery, it is legally presumed that a defect that occurs already existed when the goods were received.
After that, you may need to prove that the defect existed from the beginning.